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Frequently asked questions (faq)

General information

How long is a rental day?

Your rental bike can be collected from when we open our shop in the morning and must be returned before we close in the evening. A single rental day is not 24 hours, but that specific day only. Two rental days means you return the bike at the end of the second day within our opening hours.

Please note: We are closed during the middle of the day (see our opening hours), and if you need to return the bike outside our regular hours, you must inform us about this before the rental starts so we can find a solution.

Where are you located?

We are located in the south of Gran Canaria (Maspalomas) in the Commercial Centre Sonnenland at the ground floor. You can also use Google Maps to find us.

What are your opening hours?

In the winter season (October-April) we are open every day from 08:45 – 11:30 and 15:30 – 18:30, even in the weekends.

In the summer season (May-September), we are open on appointment only. We are still available for you to manage your rental, and we have a mechanic ready in case you’d need repairs.

About our rentals

What does the optional damage insurance cover?

The optional insurance covers damage or breakage to the frame or any of the components on the rental bike and is valid from the time the bike is handed to the customer until it is returned to the company at the end of the rental period.

The insurance does not cover third party liability, medical costs, theft or loss of the rental bike and any other costs that result from damage to the rental bike. The renter is liable for all damage and repair costs up to the deposit value of the bike.

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How does the Mahle system on your eRoad bikes work?

We have written an article covering this topic. Read the article here.

Do you rent out luggage racks?

No. Our bikes are performance bikes, and are not equipped or intended to carry additional luggage.

Do you rent out children’s seats?

No, we do not rent out children’s seats.

Do you rent out children’s bikes?

No, we don’t have specific bikes for children. The smallest frame size we have available is XXS and is recommended from 150 cm body height.

Do you rent out gravel bikes?

Due to its volcanic nature, Gran Canaria has very limited options to enjoy gravel cycling. Most unpaved roads have a surface that is better suited for a mountain bike. Getting off the paved roads gets you deep into the wilderness of the island with peaceful surroundings and the sound of nothing. We highly recommend that you try if for yourself!

Do you rent out drinking bottles or drinking systems?

No, for hygienic reasons we do not rent this out. However, we have everything you need to stay hydrated for sale in our shop.

What equipment is included with rental bikes?

All our bikes are equipped with a holder for a cycling computer, a handpump, tire levers, extra inner tube and tools to remove the wheels. Our road bikes have two bottle cages, the mountain bikes and e-bikes have at least one. Our e-bikes come with a charger if you rent for more than one day.

Where can I find more information about your rental bikes?

You will find detailed information about each of our bikes in the rental section. If you can’t find the specific information you are looking for there, please contact us.

Cycling on Gran Canaria

How is the traffic culture on Gran Canaria?

In general, the Spanish culture is more relaxed and this is also reflected in traffic. There are not many cycling lanes here, but we share the roads with the cars. This is mostly unproblematic, since the traffic takes care and gives you both space and time. The rule for overtaking a cyclist in Spain is 2 meters, and most drivers respect this.

How is gravel cycling on Gran Canaria?

Gravel cycling on Gran Canaria is unfortunately quite limited. This is also why we don’t rent out gravel bikes, but would rather recommend a full suspension MTB to explore the unpaved sections of the island.

Since the island is volcanic, the “gravel” roads are rougher than you may be used to from Northern Europe. Most of the unpaved roads have a very loose and course top surface, so the risk of crashes and punctures are high. With the support of suspension and higher volume tires, the mountain bike evens out the terrain and gives you a much better experience.

How is mountain biking on Gran Canaria?

Mountain biking on Gran Canaria is only recommended if you have some experience. We don’t have much of normal forest roads with hard pack surface like you may be used to from home. It’s a volcanic island, so the top surface is mostly covered with loose stones or larger rockier sections of lava fields.

The terrain is dusty, hot and sometimes there is no possibility to fill water. We have one beginner route, which we call Gran Canyon. It shouldn’t be your first time on a MTB if you are planning to ride here.

How is road cycling on Gran Canaria?

Road cycling is just wonderful here. The island offers long and beautiful climbs. You can find some route suggestions here.

We would recommend that you come prepared with some base training done. There are some steeper climbs, but also some valleys were you can first spin the legs and get used to the warmer temperatures. In case your partner is not as strong as you, we can recommend an electric road bike to even the difference.

Do you have any route suggestions for us?

Yes, we would invite you to explore our route section. Here you’ll find downloadable GPS files and suggestions for both road, MTB and trail cycling.

Transportation

How do I find the right bus to get to you?

The bus stop closest to our shop is called “Cruce El Tablero”.

From the east (area of Las Palmas, San Augustín, Bahía Felíz…), see stop 12001. From the west (area of Mogán, Puerto Rico, Arguineguín…), see stop 12002.

The bus routes that stop here are:
1 Las Palmas de G.C. – Puerto de Mogán
5 Las Palmas de G.C. – Pya. del Inglés – Faro de Maspalomas
40 Playa del Inglés – Tablero Maspalomas
50 Las Palmas de G.C. – Faro de Maspalomas (superfaro)
52 Castillo del Romeral – Faro de Maspalomas

How do I get to and from the airport?

We would in general recommend you to use the taxi service on the island. The taxi stops are practically everywhere, and they have reasonable prices. It’s mostly possible to pay with card, but ask the driver to be sure. If you’re staying at a hotel, you can ask the receptionist to reserve one. The number to the Maspalomas Taxi Central is (+34) 928 154 777

Do you deliver the bikes to the hotel or accommodation?

Normally we don’t deliver bikes to the hotel since taxis and buses are very affordable on Gran Canaria. We also want the best setup for our customers, so we prefer to have all the tools and accessories available in the shop to help you.

If you are a larger group, please contact us to request availability and a quote.

Do you offer airport transfers?

In general, we would recommend you to take a taxi to the airport. Taxis here are very affordable, and you’ll always find a taxi standing outside the arrival hall waiting for you. If you’re travelling as a part of a larger group, we may have capacity to help you. Please contact us to request availability and a quote.

Do you offer bike shuttles?

Our service car has capacity of 8 guests and 10 bikes. We partner with logistics and transport companies, and can also organise shuttles for larger groups. Please contact us to request availability and a quote.

Weather and climate

What clothes should I bring?

It all depends on how much space you have. But in general it is better to have and not need than to come unprepared. Normally you won’t need leg or arm warmers here, but there is a significant difference between riding in the protected sunny south along the coast and climbing up to the exposed peaks almost 2000 meters. There has been frost up there, and there might be snow, so we recommend bringing a vest or jacket as well as long finger gloves when riding over 1000 meters in the winter season.

In our shop we have arm warmers, buffs, rain and wind jackets, gloves as well as all the rest of cycling apparel you may need for your holiday. So don’t worry if you forget your socks at home. We have you covered!

What is calima?

Calima (haze) is the Spanish word used to describe when there’s sand or dust in the air. Under normal conditions when the wind comes from north east, we have clean air in the south. When the wind comes from the east, the air gets heated as it crosses Sahara, and transports fine sand particles with it. When there is calima on the island, the temperature rises, the air gets very dry and it’s recommended to drink a lot of water as well as avoid intensive exercise. You can see the current air quality at IQAir.

How is the climate in the north of Gran Canaria?

Since the dominating wind direction on Gran Canaria is from north-east, the north is more exposed to the weather than the south. When the rain clouds are coming in, the clouds will be pushed up by the mountains, releasing its water, and the south will mostly remain protected and dry. When it rains in the north, this can mostly be seen from the south as the clouds roll over the highest ridge and scatter into blue sky.

The temperature is in general a bit fresher with an average around 10 degrees cooler than in the south. More rain also means higher humidity and more vegetation. It’s for a reason we call it the green north with its many forests, plants and flowers. Riding in the north is like passing through a giant botanical garden.

Ask us for a private tour if you’re interested in exploring the other side of the island.

How is the climate in the south of Gran Canaria?

In the south along the coast, you can expect a very stable protected climate with 20-25 degrees, sun and some coastal wind. The temperature is relatively stable throughout the whole year, and in the winter season our climate is unbeatable as the best cycling destination in Europe!

With that said, we can’t guarantee it won’t rain. The elevation difference between sea level and Pico de las Nieves (the highest peak) is 1949 metres, and there may be times of the year where it reaches 0 degrees in the highest mountains. There has been winters with some days of snow, but it does not lie long.

We recommend using the El Tiempo website when checking the weather here.